Frequently Asked Questions

How long will it take for me to receive my order?

To process your order, prepare it and finally dispatch it, our lead times are as follows:

Dispatch time: 1 to 2 days (Monday to Friday)
Delivery time: 6 to 11 days (Monday to Friday)
Total time: 7 to 13 days for free delivery.

Please note that we do everything possible to ensure orders are processed as quickly as possible.

However, these times do not account for possible strikes, delays, or other events beyond our control.

What is the exchange and returns policy?

Restocking fee: £0
Shipping fees: At the customer’s expense
Return period: 14 days
Exchanges: Accepted

In accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, the Customer has a 14‑day withdrawal period from the receipt of the products to exercise their right of withdrawal without having to provide any reason or pay any penalty.

However, the return shipping costs are the responsibility of the Customer.

Below is our returns procedure:

Exchanges and Returns
Exchanges and returns may be made within 14 days from the receipt of your order. If you wish to exercise this right, please contact us with as much detail as possible regarding your situation and your request.

Process:

A. Returning or Exchanging an Item That Does Not Suit You

Ensure that you are within the 14‑day period.
Please return the item in its original packaging where possible: missing or damaged packaging may count towards the loss in value deducted from your refund.
You may try the item on as you would in a shop; if it has been worn beyond simply trying it on, or used, we will deduct its loss in value from your refund, up to its full price.

Then contact us (photos of the product are optional but speed things up) via the contact form, by email at contact@old-money-outfits.co.uk, or by post at:

15 rue des Halles
75001, Paris, France

You will receive a returns form that must be completed and included in your parcel. This form can also be downloaded from your customer account. If you do not have access to a printer, simply copy all the information from the form onto a piece of paper and include it in your parcel.

Please ensure that you include the following:

Your order number.
The names of the items being returned.
Your request (refund, voucher, or exchange).

Then, send the product to the address indicated on the returns form. Please note that the return shipping costs are your responsibility. Once we receive the item, it will be inspected and, according to your request, either exchanged or refunded.

Please note: We reserve the right to refuse returns that were not notified to us within the cancellation period. If an item has been handled beyond what is necessary to establish its nature, characteristics and functioning (used, worn beyond simply trying it on, washed, damaged or incomplete), we will deduct its loss in value from the refund, up to its full price. Once we have received and inspected the return, you will receive a confirmation email stating the amount refunded. The refund will be made no later than 14 days after we receive the goods back or, if earlier, after you provide evidence that you have sent them, using the same payment method you used for the order. Until we have received either, no refund is due. If you have requested an exchange, you will also receive a confirmation email along with a new tracking number.

B. Returning an Item That Is Defective

We do everything possible to ensure that each item is of the highest quality and arrives in excellent condition. Nevertheless, if you encounter any issues, we apologise in advance. In such cases, please follow these steps:

Complete the contact form, attaching photos of the product. The photos should clearly show the entire product as well as the defect(s).
Important: Do not clean the item, even if it has a stain or defect. Regardless of the issue, please inform us before taking any action, as this may affect the acceptance of your return.
Your request will be processed within 48 hours.
You will then have the choice between a refund, a voucher, or an exchange.

Your satisfaction is our highest priority.

C. Items That Cannot Be Returned

Certain products, due to their nature, cannot be legally returned. This includes sealed goods which are not suitable for return due to health protection or hygiene reasons, if they were unsealed after delivery.

I want to modify my order or my shipping address

In this case, please contact us as soon as possible; you can find all our contact details here.

Depending on how long you wait, you’ll have more or less chance of having your order cancelled or modified.

Please note that on average, if you wait more than 10 hours, the order will already be in progress: we will no longer be able to modify it or stop its dispatch, and it will be delivered to you.

However, sometimes orders are processed in as little as 30 minutes to 1 hour – so don’t delay. After that, you will only have your right to cancel, under the conditions of our returns policy: inform us with a clear statement, send the item back at your own cost, and wait until we have received it (or proof that you have sent it) to be refunded.

How can I track my order?

To track your order, please use the tracking number you received by email.

Where should you use it?

It’s simple – just click here and enter your tracking number.

My tracking number isn't working

It can sometimes take a little while for the tracking number to update, so please don’t panic.

If it has been less than 3 days since your tracking number was provided, please wait a little longer.

Sometimes the carrier may take time to update the tracking number.

If more than 5 days pass and the tracking number still isn’t working, please don’t hesitate to contact us.

I ordered several items and I'm receiving them separately

Your surprise is understandable, but please don’t worry.

If you have ordered multiple products, it is possible that you will receive them gradually.

This is completely normal, as our goal is to deliver your items as quickly as possible – we do not wait for all items in the order to be ready before dispatching.

As soon as an item is ready, it is shipped.

I ordered but I haven't received the confirmation email

First, please check your spam folder to ensure the email hasn’t been misplaced.

If you still cannot find it, please feel free to use the contact form on this page and we will help resolve the issue.

Which countries do you deliver to?

We deliver in United Kingdom.

I received the wrong item, what should I do?

If you received the wrong item, please contact us: the return is at our expense and we will send you the correct item or refund you. For exchanges or returns of items that do not suit you, all the information is explained in the second question, “What is the exchange and returns policy?”

Which types of payments are accepted?

Purchases can be paid for using bank cards (credit or debit) such as Visa, Mastercard, American Express, Discover, JCB, and Diners Club International, as well as Google Pay, Apple Pay, and PayPal.

You must be authorised to use the selected payment method.

At what point will I be charged?

If you have authorised the payment, you will be charged within 24 hours after placing your order. However, if your payment is declined, you will not be charged. In that case, please contact your bank to determine the reason for the refusal.

What is the currency used?

The currency used is the Pound (£).