Returns and Refunds Policy

Last updated on 04/02/25

Seller Identification:

Here is the site manager, responsible for publishing and data protection: Damien Riou EI.

Sole trader (EI), owner of OLD MONEY OUTFITS, 15 rue des Halles, 75001, Paris, France.

Registered in the Paris Trade and Companies Register: 880835095

Email: contact@old-money-outfits.co.uk

Returns and Right of Withdrawal:

Restocking fee: £0

Shipping costs: At the customer’s expense

Return period: 14 days

Exchanges: Accepted.

In accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, the Customer has a period of 14 days from receipt of the products to exercise their right of withdrawal without needing to provide any reason or pay any penalty.

However, the return shipping costs are at the Customer’s expense.

Here is the returns procedure:

Exchanges and returns can be made within 14 days from the receipt of your order.

If you wish to exercise this right, please do not hesitate to contact us, providing as much detail as possible about the situation and your request.

Here is the process:

A. You wish to return or exchange an item that does not suit you.

      • Ensure that you are within the 14-day period.

      • Please return the item in its original packaging where possible: missing or damaged packaging may count towards the loss in value deducted from your refund.

      • You may try the item on as you would in a shop; if it has been worn beyond simply trying it on, or used, we will deduct its loss in value from your refund, up to its full price.

    Then contact us (photos of the product are optional but speed things up) via the contact form, by email at contact@old-money-outfits.co.uk, or by post at 15 rue des Halles, 75001, Paris, France.

    You will receive a returns form which must be completed and included in your parcel.

    That said, this form can also be downloaded from your customer area.

    If you do not have a printer, don’t worry – simply copy all the information from the returns form onto a piece of paper and include it in your parcel.

    Also, make sure you haven’t forgotten anything, namely:

        • The order number.

        • The names of the returned items.

        • Your preference (refund, voucher, or exchange).

      Then, send the product back to the address indicated on the returns form, no later than 14 days after informing us of your decision – please note that the return shipping costs are your responsibility.

      Finally, once the item is received, it will be inspected and, according to your request, either exchanged or refunded.

      Please note that we reserve the right to refuse returns that were not notified to us within the cancellation period. If an item has been handled beyond what is necessary to establish its nature, characteristics and functioning (used, worn beyond simply trying it on, washed, damaged or incomplete), we will deduct its loss in value from the refund, up to its full price.

      Once we have received and inspected the return, you will receive a confirmation email stating the amount refunded.

      The refund will be made no later than 14 days after we receive the goods back or, if earlier, after you provide evidence that you have sent them, using the same payment method you used for the order. Until we have received either, no refund is due.

      Model cancellation form

      To Damien Riou EI, 15 rue des Halles, 75001 Paris, France, contact@old-money-outfits.co.uk:

      I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]/for the supply of the following service [*],

      Ordered on [*]/received on [*],

      Name of consumer(s),

      Address of consumer(s),

      Signature of consumer(s) (only if this form is notified on paper),

      Date

      [*] Delete as appropriate.

      If you requested an exchange, you will also receive a confirmation email along with a new tracking number.

      B. You wish to return an item that is defective.

      We do everything possible to ensure that each item is of the highest quality and arrives in excellent condition.

      Nevertheless, if there is any issue, we apologise in advance.

      In this case, here is the procedure:

          • Complete the contact form, attaching photos of the product. These should show the entire product as well as its defects.

          • Do not clean the item, even if it has a stain or defect. Regardless of the defect, please inform us before taking any action, so that we can assess the defect.

          • Your request will be processed within 48 hours.

          • You will have the choice between a refund, a voucher, or an exchange.

        Your satisfaction is our highest priority.

        C. Items that cannot be returned

        Some products, due to their nature, cannot be legally returned.

        This includes sealed goods which are not suitable for return due to health protection or hygiene reasons, if they were unsealed after delivery.

        Complaints:

        You can submit your complaints via the contact form, by email at contact@old-money-outfits.co.uk, or by post to 15 Rue des Halles, 75001, Paris.

        Please note that in some cases, to expedite delivery, your items may be shipped in two separate orders.

        Do not hesitate to contact us if you have ordered multiple products and have any doubts regarding this.

        DISPUTES:

        Any dispute relating to the existence, interpretation, execution, or termination of the contract entered into between the Seller and the Customer may, failing an amicable settlement, be brought before the courts of the part of the United Kingdom where the Customer lives (England and Wales, Scotland or Northern Ireland).

        However, it is also possible to resort to a mediator.

        Here are the details of the mediator:

        Website: https://www.mediateurfevad.fr/

        Postal address: Consumer Mediator FEVAD – BP 20015 – 75362 PARIS CEDEX 8